Frequently Asked Questions
Quick answers to the most common questions. Can't find yours? Write to us on WhatsApp.
Orders & payment
How can I pay?
At checkout you can pay with your card, Apple Pay or Google Pay. You can also pay by bank transfer or at an OXXO: we send you the payment details on WhatsApp. See the full steps in How to buy.
Is it safe to buy here?
Yes. Card payments are processed by Shopify's secure checkout. For transfers and OXXO deposits, we confirm every payment personally on WhatsApp before shipping.
Do you have discounts?
Yes! Until October 31, buy 3 jerseys and pay for 2. The discount is applied automatically at checkout, no code needed: just add 3 jerseys to your cart and the cheapest one is free. Buying 5? Use code 5X3 to pay for 3. Join our emails to get a welcome code.
Shipping
How long does delivery take?
The estimated delivery time is 7 to 13 business days from the moment your order is confirmed, to Mexico and our 30+ destination countries. You will receive a tracking number.
Do you ship to my country?
We ship to Mexico and to more than 30 countries, and shipping is always free. You can see the countries we ship to at checkout. If your country does not appear, write to us on WhatsApp.
How do I track my order?
Use our tracking page with your tracking number, or ask us on WhatsApp.
Sizes & products
How do I choose my size?
Use our Size guide. If you are between two sizes, choose the larger one.
Can I add my name and number?
Yes. On the product page, write the name and number you want before adding to cart.
What is the difference between fan and player versions?
Fan versions have a relaxed fit for everyday wear. Player versions follow the cut and fabric technology of the match kit. Each product page shows the version.
Returns
What if it doesn't fit or arrives with a problem?
You have a 30-day guarantee, also on sale items. Write to us within 30 days of receiving your order and we will help you. See Returns & Guarantee.